Applications For Voice Over Agents - Software Guide Results for Applications For Voice Over Agents
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Making the Most of Fax Virtualization with Boardless Technology
by Esker Inc.
July 17, 2009
- (Free Research) As a resource to help organizations achieve strategic objectives for efficiency, cost-effectiveness and continuity of faxing operations, this white paper explores the reasons why organizations are embracing fax virtualization as part of their IP strategies and how they benefit from the technology.
(WHITE PAPER)
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Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money
by Microsoft
October 01, 2007
- (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
(CASE STUDY)
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Right-Sizing Your Power Infrastructure: How to Optimize Energy Efficiency Without Impeding Growth
by Eaton Corporation
October 30, 2009
- (Free Research) Read this paper to learn the ways in which new technologies are impacting power demand patterns, explores the consequences of having too much power capacity or too little and then provides concrete advice on strategies for right-sizing your power systems.
(WHITE PAPER)
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Finding the Way Home: How to Design Your At-Home Agent Framework
by inContact
December 01, 2009
- (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
(WEBCAST)
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VUE Software: Enterprise Incentive Management
by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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VUE Software: Insurance Commission & Incentive Compensation Management
by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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EVault Software rids East Coast law firm of tape “evils”
by i365, A Seagate Company
October 02, 2009
- (Free Research) Soon after installing EVault Software, Womble Carlyle, a top-100 law firm, realized significant reliability improvement both in its nightly backup jobs and its file and folder restores. EVault Software Agents, which are installed on the servers requiring backup, “wake up” at administrator-set times.
(CASE STUDY)
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Microsoft Office SharePoint Server 2007
by Microsoft
September 15, 2009
- (Free Research) Microsoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.
(WHITE PAPER)
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Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft
by Orange Business Services
July 20, 2009
- (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.
(WHITE PAPER)
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Triumphing Over the Information Maze
by Microsoft
September 15, 2009
- (Free Research) This article focuses on the need for transparent collaboration, and clearly demonstrates the value of collaborative systems that work: they save money and they boost revenue.
(WHITE PAPER)
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Plumbing Fixture Manufacturer Gains Advanced Functionality From AventX Connector For SAP ERP
by STR Software
May 07, 2009
- (Free Research) Experiencing continued failures generated by their existing fax solution, Sloan Valve's replacement solution needed to integrate with SAP and MS Exchange. STR Software developed a product to address Sloan Valve's needs - AdventX Connector For SAP ERP on Windows. Read this paper for more details on how it works!
(CASE STUDY)
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Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity
by CSSI
December 2008
- (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.
(WHITE PAPER)
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The Global Small or Medium-Sized Business (SMB)
by Cisco Systems, Inc.
August 2009
- (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.
(WHITE PAPER)
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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling
by BMC Software, Inc
April 2009
- (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.
(WHITE PAPER)
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Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability
by SAP AG
January 2009
- (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
(ARTICLE)
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Hitachi IT Operations Analyzer Software
by Hitachi Data Systems
November 2009
- (Free Research) Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.
(DOWNLOAD)
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How to "MAP" Your Infrastructure for Windows 7 and Server 2008
by Global Knowledge
November 2009
- (Free Research) The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.
(WHITE PAPER)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Lumension Vulnerability Scanner Offer
by Lumension
March 2009
- (Free Research) This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.
(ASSESSMENT TOOL)
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Overcoming IP Telephony Performance Issues in a Converged Network
by Global Knowledge
August 2009
- (Free Research) In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.
(WHITE PAPER)
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Overcoming the challenges of fax orders to drive customer satisfaction
by Esker Inc.
October 2009
- (Free Research) This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing.
(CASE STUDY)
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Virtually Effortless Backup for VMware Environments
by FalconStor Software
March 2009
- (Free Research) VMware Consolidated Backup (VCB) improves virtual server backup, but there are a number of limitations. FalconStor Software has a solution that works with VCB while overcoming these limitations. Using this solution, you can quickly and efficiently back up virtual machines and retain transactional consistency, without management complexity.
(WHITE PAPER)
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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them
by Pivotal CRM, a CDC Software solution
June 2009
- (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
(WHITE PAPER)
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Rational Agile Development Solutions eKit
by IBM
September 2009
- (Free Research) Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.
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Enterprise Performance Management - Financial Excellence and Beyond
by SAP AG
February 2008
- (Free Research) Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.
(WHITE PAPER)
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