Applications For Start-Up Help Desk Contact Center - Software Guide Results for Applications For Start-Up Help Desk Contact Center
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 05, 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER)
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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
by Velocity Integrations Software, Inc.
September 18, 2009
- (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
(TRIAL SOFTWARE)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 01, 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers
by inContact
December 03, 2009
- (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.
(WHITE PAPER)
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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.
by BMC Software, Inc
October 29, 2009
- (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
(VIRTUAL SEMINAR)
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Numara Track It! - Change Management Webinar
by Numara Software
June 08, 2009
- (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
(WEBCAST)
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Numara Software Webinar - Track It!
by Numara Software
June 08, 2009
- (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
(WEBCAST)
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Open Sesame: Why Open Source BI, Data Integration, and Data Warehousing Solutions are Gaining in Acceptance - by Dr Claudia Imhoff
by Talend
June 28, 2009
- (Free Research) This paper examines the challenges faced by organizations today regarding their BI, data integration, and data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies. Read on to learn more about open source BI, data integration, and data warehousing solutions.
(WHITE PAPER)
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity
by Microsoft
March 01, 2007
- (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
(WHITE PAPER)
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Adding Application Control to Your Security Toolbox
by Fortinet, Inc. / Alternative Technology Group of Arrow ECS
September 07, 2009
- (Free Research) Read this solution guide for suggestions on how to get the most out of implementing application control in your network. After discussing the expanding applications frontier and its impact on an enterprise, the paper defines application control and reviews the requirements it must meet.
(WHITE PAPER)
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Should Your Email Live In The Cloud? A Comparative Cost Analysis
by Google Apps
January 05, 2009
- (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.
(ANALYST REPORT)
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MKS Toolkit for Developers v9.2p2
by MKS, Inc. - Interoperability Division
June 08, 2009
- (Free Research) MKS Toolkit for Developers speeds the software development and administration process and reduces errors by eliminating the time spent on tedious manual tasks. MKS Toolkit dramatically improves the compatibility between Windows and UNIX environments.
(TRIAL SOFTWARE)
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Do Extraordinary Things Everyday with Microsoft Dynamics CRM!
by Microsoft
September 09, 2009
- (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
(WEBCAST)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Recovery Manager for Active Directory
by ScriptLogic Corporation
April 10, 2009
- (Free Research) Human error and hardware or software failures can easily corrupt Active Directory. AD objects can often be modified or deleted by mistake and faulty scripts can overwrite attributes. The result is unplanned system downtime and lost user productivity.
(TRIAL SOFTWARE)
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How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper
by Esker Inc.
November 24, 2009
- (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.
(WHITE PAPER)
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SpotLight on Active Directory: Diagnostic Tool for Troubleshooting in AD Environments -
Free Trial!
by ScriptLogic Corporation
April 10, 2009
- (Free Research) How can you tell if your domain controller is experiencing problems with replication or performance? How do you identify resource bottlenecks? We can help.
(TRIAL SOFTWARE)
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Grow Your Business with Microsoft Dynamics CRM
by Microsoft
September 09, 2009
- (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
(WEBCAST)
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MessageStats Version 6.5.1 - Exchange Server Reporting and Analysis
by ScriptLogic Corporation
April 10, 2009
- (Free Research) MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements.
(TRIAL SOFTWARE)
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution
by Microsoft
January 01, 2008
- (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
(CASE STUDY)
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Implementing Cisco's Web 2.0 Collaboration Technologies
by Global Knowledge
May 26, 2009
- (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
(WHITE PAPER)
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Data Protection for Virtual Server Environments
by Datalink and NetApp
October 01, 2008
- (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.
(WHITE PAPER)
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Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention
by McAfee, Inc.
August 17, 2009
- (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.
(ARTICLE)
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Enterprise Data Services in SOA using ODI Suite
by Oracle Corporation
February 01, 2009
- (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.
(WHITE PAPER)
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