Capturing organizational knowledge and increasing productivity are critical to remaining competitive in today's marketplace. Tools that document and effectively deploy organizational best practices can provide valuable assistance in today's uncertain economic conditions. Whether organizations are hunkering down to survive or looking to make strategic maneuvers to better position themselves in key markets, they can gain efficiencies by standardizing on one training platform for the capture and maintenance of their organizational knowledge, including the proper use of their enterprise applications. Essentially, tools should be leveraged that help address the challenges of current economic conditions - workforce fluctuation, travel restrictions, reduced training budgets - and meet expectations of faster ROI on enterprise application implementations or upgrades. After all, there will be a turn in the economy, and having documented business processes, policies, and procedures as well as trained end users will be a strategic advantage for any organization.

The following report features Michael Fauscette, group vice president of IDC's Software Business Solutions research, answering questions posed by Oracle's customers.