Customer Service (General) Software, Hardware, Services and Research Papers

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Customer Service (General)

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SOFTWARE

SERVICES AND RESELLERS

HARDWARE

Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

(SOFTWARE PRODUCT)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

(SOFTWARE PRODUCT)

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IT HelpDesk Solution

by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.

(ASP & SOFTWARE PRODUCT)

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Customer Support Solution

by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

(ASP & SOFTWARE PRODUCT)

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ServicePower - Strengthening the Service Chain

by SERVICEPower.

ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.

(ASP & SOFTWARE PRODUCT)

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Business Intelligence Services and Solutions

by Accenture.

Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.

(SOFTWARE PRODUCT)

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ExtraView IT HelpDesk

by Extraview Corporation.

(ASP & SOFTWARE PRODUCT)

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Customer Support solution

by Extraview Corporation.

ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.

(ASP & SOFTWARE PRODUCT)

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Business Process Outsourcing for Life and Annuities

by Fiserv Insurance Solutions.

The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.

(SERVICE)

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Parature Customer Service™ Software

by Parature Inc.

Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.

(SOFTWARE PRODUCT)

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Aldon Community Manager - Requirements Management & Incident

by Aldon.

Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.

(SOFTWARE PRODUCT)

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ePowerCenter - Customer Relationship Management and Interaction Solution

by Astute Solutions (E-mail this company)

ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.

(ASP & SOFTWARE PRODUCT)

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HelpConnection.NET - .NET Help Desk Solution

by Expinion.net

The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.

(SOFTWARE PRODUCT)

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