Field Service Management Software, Hardware, Services and Research Papers

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HARDWARE

Astea Alliance Service Management Suite
by: Astea International Inc..

ServicePower - Strengthening the Service Chain
by: ServicePower.

ERP for Service Organizations

by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.

(SOFTWARE PRODUCT)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

(SOFTWARE PRODUCT)

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Network Optimization: Achieving Success and Profitability in Field Service

by SERVICEPower.

February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel.

(WHITE PAPER)

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Deliver Full Workforce Optimization and Build the Optimal Service Solution

by SERVICEPower.

February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.

(WHITE PAPER)

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Effective Field Service Outsourcing and Channel Management Strategies

by SERVICEPower.

February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.

(WHITE PAPER)

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Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea

by Astea International Inc. (E-mail this company)

November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes.

(CASE STUDY)

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Mobile Field Services Best Practices

by Astea International Inc. (E-mail this company)

November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.

(WHITE PAPER)

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Aberdeen Report: Making Money via Mobile Field Services

by Astea International Inc. (E-mail this company)

November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.

(ANALYST REPORT)

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Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient

by Astea International Inc. (E-mail this company)

May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.

(WEBCAST)

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Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group

by Astea International Inc. (E-mail this company)

May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?

(WEBCAST)

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Astea Alliance Service Management Suite

by Astea International Inc. (E-mail this company)

Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.

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Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field

by Astea International Inc. (E-mail this company)

January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.

(ANALYST REPORT)

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Alliance PocketPC - Impact Field Productivity

by Astea International Inc. (E-mail this company)

Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.

(SOFTWARE PRODUCT)

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Astea Alliance - Service Lifecycle Management

by Astea International Inc. (E-mail this company)

Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.

(SOFTWARE PRODUCT)

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